Green Hitech Ventures,  we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our website ghv.world as a buyer, seller, or visitor.

1. Information We Collect
Personal Information: Name, email address, phone number, shipping/billing address, payment details, and government-issued ID (e.g., PAN, GSTIN) for sellers.
Transactional Data: Order history, payment details, and product preferences.
- Technical Data: IP address, browser type, device information, and cookies for analytics and personalization.
- User-Generated Content: Reviews, ratings, and communications with customer support or sellers.

2. How We Use Your Information
- To process orders, payments, and deliveries.
- To verify seller identities and ensure compliance with our policies.
- To personalize your shopping experience and provide relevant product recommendations.
- To communicate updates, promotional offers, and resolve disputes.
- To comply with legal obligations and prevent fraud.

3. Sharing Your Information
- With Sellers: Buyer details (name, address, contact) are shared with sellers to fulfill orders.
- With Service Providers: Logistics partners, payment gateways, and cloud service providers assist us in operations.
- With Legal Authorities: When required by law or to protect our rights and users.

4. Data Security
We use industry-standard encryption and security measures to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights
- Access, correct, or delete your personal information via your account or by contacting us at greenhitechventures@gmail.com
- Opt-out of marketing communications at any time.
- Lodge a complaint with us or the appropriate data protection authority.

6. Cookies
We use cookies to enhance your experience. You can manage cookie preferences through your browser settings.

7. Third-Party Links
Our Platform may contain links to third-party websites. We are not responsible for their privacy practices.

8. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with the updated date.

9. Data Deletion Instructions 

We value your privacy and are committed to giving you control over your personal information. If you wish to delete your account or any personal data we have collected, please follow the instructions below:

How to Request Data Deletion: 

You can request the deletion of your personal data by:

1. Emailing us at: greenhitechventures@gmail.com
   • Subject: Data Deletion Request
   • Please include your full name, registered email address, and any relevant details that will help us locate your account.
2. Using the Contact Form:
   • Visit our Contact Us page and select "Privacy / Data Request" as the subject.

   What Happens Next:

• Once we receive your request, we will verify your identity for security purposes.
• After verification, we will delete your personal data from our servers within 7–14 business days (unless a longer retention period is required by law).

• You will receive a confirmation email once the deletion is complete.

   

Note:

• Deletion is permanent and irreversible.
• Some data may remain in backup storage for a limited time due to security and legal obligations, but will not be used for any active operations.

If you have any questions or concerns regarding your data, feel free to contact us at greenhitechventures@gmail.com

10. Contact Us
For queries, reach out to our Grievance Officer:  
Name: Green Hitech Venture
Email: greenhitechventures@gmail.com
Address: 542 G.T.Road 3rd Floor Howrah 711101